FAQs

Q: An online bakery? How does that work?

A: Since we don't have a brick and mortar store for you to visit, we sell our baked goods online and in person in the Houston, Texas area at local pop-up shops and farmer's markets.

Once we receive an order, we'll coordinate a time and place for pick up or delivery. Please leave a note for us in the "Cart" during checkout letting us know your preferred date, time and location for pick up/delivery.

All items are made-to-order, so we will typically need between 24 – 48 hours to fulfill your request. Larger orders may require more advanced notice. 

Q: What is your delivery / pick up policy?

A: All orders will either be delivered to a location of your choosing or picked up from our commercial kitchen at 227 Cavalcade Street, Houston, TX 77009.

We deliver for free inside the Beltway. Outside the Beltway, we charge a $5 delivery fee unless the order is for $50 or more. 

Please leave a note for us in the "Cart" during checkout letting us know your preferred date, time and location for pick up/delivery. We will contact you after checkout to confirm your order and time of delivery/pick up.

Alternative delivery or pick up arrangements will be considered on a case-by-case basis.

Q: What is your shipping policy?

A: Currently, we do not ship any of our products. All items are made fresh once you order. We do not use any stabilizers or preservatives, which makes our items difficult to ship while still maintaining our quality and standards.

Q: What if I want to place a large catering order, I have dietary restrictions or want to make a special request?

A: We would be happy to work with you on larger orders or special requests. We can accommodate some dietary restrictions. To learn more, please contact us at harris.essex@gmail.com or 832.856.0307. 

Q: Where else can I find you?

A: You can buy our baked goods at Tea & Victory or Ship Channel Trading. We sell in person at Eleanora's Market every Saturday from 9am – 1pm, and we'll frequently pop up at other markets and events around town. Follow us on Facebook, Instagram or Twitter, or sign up for our newsletter to stay in the know.